To start using the NAGA Ecosystem, you need to complete the identity verification process. This step is necessary to comply with Anti-Money Laundering (AML) and Know-Your-Customer (KYC) regulations. The process involves upgrading your account to Live and uploading the required Proof of Identity (POI) and Proof of Residence (POR) documents. Follow the guidelines provided to ensure a smooth and successful verification.

If you are having trouble depositing funds into your account, this may be due to several factors. Please contact your bank to confirm that your account is authorized to make this type of transfer and that there are no restrictions, holds, or security checks preventing the deposit from being completed.

Account approval usually takes up to 48 hours, but in some cases, it can be approved within minutes or hours. To ensure the quickest approval time, make sure to upgrade your account to Live and verify your identity correctly.